Please wait 1-2 business days for your order to process. We make every effort to complete your order as soon as possible.

For personalized bags, please wait 5-7 days to process as these are made-to-order. 

Our shipping methods include USPS Priority Mail, UPS Ground, and USPS Priority Mail Express. Shipping times depend on your location. UPS and USPS sites quote, but does not guarantee, 2-8 business days for domestic shipping.

Read More Here

We currently ship within the United States and internationally to Canada via DHL.  If you are interested in another country, we will do our best to accommodate your request, please contact us at talktous@otg247.com.

Items should be returned in new sellable condition, unused in original packaging and with all tags attached.  We may not accept merchandise that is not received in the above specified conditions. 

Merchandise must be returned or exchanged within 14 days from the day that you receive your order.

Please note we charge a flat-rate return shipping fee of $10 that includes return shipping and restocking.  The fee will be deducted from your refund amount and refunds will be issued to your original payment method.  You will be notified once your return has been approved and processed.  Please allow for one or two billing cycles for a refund to appear on your statement.

To initiate a return, please e-mail us attalktous@otg247.com with your order number as the subject for a prepaid return label.

Please note that all Bag Club sales are final!

Please Read More Here

Exchanges must be made within 14 days of purchase.

Please note we charge a flat-rate return shipping fee of $10 that includes return shipping and restocking.  The fee will be deducted from your refund amount and refunds will be issued to your original payment method.  You will be notified once your return has been approved and processed.  Please allow for one or two billing cycles for a refund to appear on your statement.

To initiate a exchange, please e-mail us at talktous@otg247.com with your order number as the subject for a prepaid return label.

Please Read More Here

There's a lot of options, we understand. Please take a look at our Lifestyle Guide to help!

We completely get it, we change our minds too! Please email talktous@otg247.com with your order number.

If the item has already been fulfilled we can not cancel your order. You may always return or exchange the items.

All Bag Club sales are final. No exchanges or refunds. Please view our policy here.

You can do so by logining into your account or email talktous@otg247.com if you wish to cancel your subscription.

Simply wipe it with a damp sponge and soap or use a magic eraser for tough spots. You can actually rinse out the inside too! Watch our video here!

Yes, we can do a completely custom bag design or we can screen-print existing bags.  Contact sales@otg247.com for more information.

Yes, we have several Stockists that offer in-house personalization through embroidery. However, OTG|247 is not responsible for related damages of the bags after embroidery as it ruins the integrity of the material.

No, certain prints come in certain sizes. Visit www.otg247.comfor up-to-date information on the collections available.

The original concept was to be able to convert all of the bags with a strap, however, after much testing we decided that too much hardware makes your bag really heavy if you have multiple bags in your bag...which the line is made for. Furthermore, some of the shapes aren’t conducive to straps.

Currently, the #7 FOODIE and #9 TECHIE have gussets since they have an extra layer of padding/insulation...the other sizes don’t need a gusset since they don’t have the extra layer and they expand as needed.

Giving back is important to OTG|247, it is part of our corporate philosophy. Please send donation requests to talktous@otg247.com for consideration.

Our #7 Foodie bag is designed to keep your stuff dry and drinks cool.  Perishable items (such as milk, formula, or perishable food) should not kept in the Foodie or left out of the refrigerator or other constant cold source for more than two hours.