How can we help?

FAQ

Ordering

What size should I buy?

There's a lot of options. We understand. Please take a look at our Lifestyle Guide to help!

Can I cancel my order?

We completely get it, we change our minds too! Please email talktous@otg247.com with your order number.

If the item has already been fulfilled we can not cancel your order. You may always return or exchange the items.

Shipping, Returns & Exchanges

Please wait 1-2 business days for your order to process. We make every effort to complete your order as soon as possible.

What is the shipping policy?

Please wait 1-2 business days for your order to process. We make every effort to complete your order as soon as possible. December 15th is the cutoff date to receive your package by the 25th of December.

For personalized bags, please wait 5-7 days to process as these are made-to-order. 

Our shipping methods include USPS Priority Mail, UPS Ground, and USPS Priority Mail Express. Shipping times depend on your location. UPS and USPS sites quote, but does not guarantee, 2-8 business days for domestic shipping.

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Do you ship overseas?

We currently ship within the United States and internationally to Canada via DHL.  If you are interested in another country, we will do our best to accommodate your request, please contact us at talktous@otg247.com.

Can I return my bag?

Items should be returned in new sellable condition, unused in original packaging and with all tags attached.  We may not accept merchandise that is not received in the above specified conditions. 

Merchandise must be returned within 7 days from the day that you receive your order.  After the 7-day return policy, returns can only be exchanged for credit.  Exchanges must be made within 14 days of purchase.

To initiate a return, please e-mail us attalktous@otg247.comfor a prepaid return label.Please note we charge a flat-rate return shipping fee of $10 that includes return shipping and restocking.  The fee will be deducted from your refund amount and refunds will be issued to your original payment method.  You will be notified once your return has been approved and processed.  Please allow for one or two billing cycles for a refund to appear on your statement.

Please note that all OO Bag Club sales are final!

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Can I exchange my bag?

Exchanges must be made within 14 days of purchase.

To initiate a return, please e-mail us at talktous@otg247.com for a prepaid return label. Please note we charge a flat-rate return shipping fee of $10 that includes return shipping and restocking.  The fee will be deducted from your refund amount and refunds will be issued to your original payment method.  You will be notified once your return has been approved and processed.  Please allow for one or two billing cycles for a refund to appear on your statement.

Please Read More Here

Bag Club

Can I exchange or return my OO Bag Club order?

All OO Bag Club sales are final. No exchanges or refunds. Please view our policy here.

How do I cancel my OO Bag Club subscription?

You can do so by logining into your account or email talktous@otg247.com if you wish to cancel your subscription.

How do you clean OTG|247 bags?

Simply wipe it with a damp sponge and soap or use a magic eraser for tough spots. You can actually rinse out the inside too! Watch our video here!

Can I add my logo to OTG|247 bags?

Yes, we can do a completely custom bag design or we can screen-print existing bags.  Contact sales@otg247.com for more information.

Can the bags be embroidered?

Yes, we have several Stockists that offer in-house personalization through embroidery. However, OTG|247 is not responsible for related damages of the bags after embroidery as it ruins the integrity of the material.

Do all prints come in every size bag?

No, certain prints come in certain sizes. Visit www.otg247.comfor up-to-date information on the collections available.

Why don’t all of the bags have hooks to add straps?

The original concept was to be able to convert all of the bags with a strap, however, after much testing we decided that too much hardware makes your bag really heavy if you have multiple bags in your bag...which the line is made for. Furthermore, some of the shapes aren’t conducive to straps.

Why don’t all bags have a gusset for more space and expansion?

Currently, the #7 FOODIE and #9 TECHIE have gussets since they have an extra layer of padding/insulation...the other sizes don’t need a gusset since they don’t have the extra layer and they expand as needed.

Will you support my non-profit organization?

Giving back is important to OTG|247, it is part of our corporate philosophy. Please send donation requests to talktous@otg247.com for consideration.

Will my #7 Foodie bag keep perishable items fresh?

Our #7 Foodie bag is designed to keep your stuff dry and drinks cool.  Perishable items (such as milk, formula, or perishable food) should not kept in the Foodie or left out of the refrigerator or other constant cold source for more than two hours.

Get in touch

Have questions about your order, or a general enquiry?