Shipping & Returns
Have a question about your order?
Email talktous@otg247.com with your order number in the subject line.
Please wait 1-2 business days for your order to process. We make every effort to complete your order as soon as possible.
Overnight Shipping only eligible for orders placed before 1pm MST Mon-Friday. Personalized orders can not ship overnight due to the longer processing time.
For personalized bags, please wait 5-7 business days to process as these are made-to-order. Please note processing times for personalized orders can take longer when purchased around a holiday.
Our shipping methods include: USPS Priority Mail, UPS Ground, FedEx Home Delivery, FedEx 2- Day, and FedEx Overnight. Shipping methods and delivery times depend on your location. UPS and USPS sites quote, but do not guarantee, 2-8 business days for residential domestic shipping. Longer shipping period for residential deliveries in Alaska and Hawaii.
We currently don't offer international shipping, but we hope to expand in the future.
Items should be returned in new sellable condition, unused in original packaging and with all tags attached. We may not accept merchandise that is not received in the above specified conditions.
Merchandise must be returned or exchanged within 14 days from the day that you receive your order.
Please note we charge a flat-rate return shipping fee of $10 that includes return shipping and restocking. The fee will be deducted from your refund amount and refunds will be issued to your original payment method. If your initial order included a promotion, please be aware that we will reassess your order total. For example, if you take advantage of our Buy 4 Bags, Get 20% Off promotion and return 1 bag, you will lose the 20% off your order and will be deducted from your return refund. You will be notified once your return has been approved and processed. Please allow for one or two billing cycles for a refund to appear on your statement.
To initiate a return, please e-mail us at talktous@otg247.com with your order number as the subject for a prepaid return label.
Can I return my recent order to have it personalized?
Unfortunately, we do not offer personalization on orders that have already been shipped out and delivered.
Please note that all Bag Club sales are final!
To initiate a exchange, please e-mail us at talktous@otg247.com with your order number as the subject for a prepaid return label.
Please note we charge a flat-rate return shipping fee of $10 that includes return shipping and restocking. The fee will be deducted from your refund amount and refunds will be issued to your original payment method. You will be notified once your return has been approved and processed. Please allow for one or two billing cycles for a refund to appear on your statement.
Get peace of mind with OTG|247 Shipping Protection in the event that your order is lost, stolen, or damaged. If you remove Shipping Protection from your cart, OTG|247 will not be liable for lost, stolen, or damaged products.
How to submit a claim for lost or stolen packages:
Wait 3 business days after the package has been marked as delivered to ensure your order is lost or stolen.
- Email talktous@otg247.com with your order number stating whether your order has been lost or stolen. As well as, your current address to ensure the shipping address was correct on the order.
- You will receive a confirmation email within 48hrs stating your claim has been submitted. You will receive an email 6-8 business days after submitting a claim stating whether your package was found and is being delivered or is being replaced.
How to submit a claim for a damaged product:
- Email talktous@otg247.com include your order number and photos of damaged products.
- You will receive an email within 48 hours
If you would like to make a claim for a current order, please email talktous@otg247.com.