Orders take 1-2 business days to process and ship complete. Personalized bags take 5-7 business days to process as these are made-to-order. Please note processing times for personalized orders can take longer when purchased around a holiday.

Our shipping methods include:

• Standard Shipping through USPS Priority Mail. USPS quotes, but does not guarantee, 2-8 business days for residential shipping.

• Priority Shipping through FedEx 2 Day. Orders will arrive in 2-3 business days.

• Expedited Shipping through FedEx Overnight. FedEx quotes, but does not guarantee, the next day in the evening for residential domestic shipping. Expedited Shipping is only eligible for orders placed before 1 pm MST Mon-Friday. For personalized orders, please add 5-7 business days to process as these are made-to-order.

Please note both carriers quote longer shipping times for residential deliveries in Alaska and Hawaii.We currently don't offer international shipping, but we hope to expand in the future.

It is the customers responsibility to ensure the correct address and details are input at the time of checkout. We cannot guarantee changes to an order after the order has been submitted.

Get peace of mind with OTG|247 Shipping Protection! In the event that your order is lost, stolen or damaged, we will handle the carrier claim and replace your order. Incorrect addresses entered during checkout are not covered by shipping protection. If you remove Shipping Protection from your cart, OTG|247 will not be liable for lost, stolen or damaged products.

How to submit a claim for lost or stolen packages: 

1. Wait 3 business days after the package has been marked as delivered to ensure your order is in fact lost or stolen. 

2. Email talktous@otg247.com with the following information.
- Order number
- Situation: lost or stolen
- Address to ensure the correct shipping address

3. We will be in touch to confirm all details. Upon confirmation we will submit a carrier claim on your behalf and ship you a replacement order.

We accept orders for return within 14 days from the delivery date.

Items non-eligible for returns or exchanges are personalized items, gift cards, final sale items, and items damaged through normal wear and tear. Items should be returned in new sellable condition, unused in original packaging and with all tags attached. We may not accept merchandise that is not received in the above specified conditions. 

Please note we charge a $10 flat-rate fee that includes return shipping and restocking, original shipping costs will not be refunded. The fee will be deducted from your refund and refunds will be issued to your original payment method.

If your initial order included a promotion, we will recalculate your order total. For example, if you take advantage of our Buy 4,Get 20% promotion and return 1 bag, you will lose the 20% discount and that fee will be deducted from your return refund. You will be notified with a breakdown once your return has been approved and processed.  For refunds, please allow 8-10 business days for a refund to appear on your statement.

To initiate a return, please proceed with the following instructions:

1. Sign into your account
2. Select which order you would like to process a return
3. Click on the “start return” button
4. Select which bags you would like to return as well as the reason for your return
5. Submit for approval

Once your return request is approved, you will receive an email within 1-2 business days with a prepaid return shipping label. Please note OTG|247 has the right to deny the request if the return request is for non-eligiable items or outside of the return window. Please contact talktous@otg247.com if you have any issues.

We accept orders for exchange within 14 days of the delivery date.

Items should be in new sellable condition, unused in original packaging and with all tags attached.  We may not accept merchandise that is not received in the above specified conditions. Please note we deduct from your store credit a $10 flat-rate fee that includes return shipping, restocking and processing of the new order and original shipping costs will not be refunded.

You will be responsible for any price discrepancies for the exchange plus shipping.  If the exchange credit amount is more than the new sales order total, you will be issued a refund back to your original payment method. You will be notified with a breakdown once your exchange has been approved and processed.

We only accept exchanges for items purchased at www.otg247.com. Please note Bag Club subscription orders and personalized orders are final sale items and may not be exchanged.