Shipping & Returns Policy
Please wait 1-2 business days for your order to process. We make every effort to complete your order as soon as possible. December 15th is the cutoff date to receive your package by the 25th of December.
For personalized bags, please wait 5-7 days to process as these are made-to-order.
PLEASE NOTE: If you remove Shipping Protection from your cart, OTG|247 will not be liable for lost, stolen, or damaged product.
Our shipping methods include USPS Priority Mail, UPS Ground, and USPS Priority Mail Express. Shipping times depend on your location. UPS and USPS sites quote, but does not guarantee, 2-8 business days for domestic shipping.
We currently ship within the United States and internationally to Canada via DHL. If you are interested in another country, we will do our best to accommodate your request, please contact us at firstname.lastname@example.org.
As always, please feel free to email us with any questions.
Personalized bags and OO Club items are final sale and may not be returned for either refunds or exchanges.
Items should be returned in new sellable condition, unused in original packaging and with all tags attached. We may not accept merchandise that is not received in the above specified conditions.
Merchandise must be returned within 7 days from the day that you receive your order. After the 7-day return policy, returns can only be exchanged for credit. Exchanges must be made within 14 days of purchase.
To initiate a return, please e-mail us at email@example.com for a prepaid return label. Please note we charge a flat-rate return shipping fee of $10 that includes return shipping and restocking. The fee will be deducted from your refund amount and refunds will be issued to your original payment method. You will be notified once your return has been approved and processed. Please allow for one or two billing cycles for a refund to appear on your statement.
If you feel an item is damaged, please include a picture or video.
If you purchased your product at a Stockist Retail Store, you must return or exchange those products directly with the Stockist. We do not offer refunds or exchanges on product not purchased online at www.otg247.com.