Shipping policy
When your order ships. Shipping speed is counted from the day your order leaves our Colorado warehouse, not the day you place it.
- Orders may take 1–3 business days to process.
- Personalized bags ship in 5–7 business days.
Processing time comes first with every shipping method. Expedited Shipping gets your package there faster once it ships; it doesn't shorten processing time. Orders with several items ship together once the last item is ready.
To arrive by Christmas, order by (all 11:59 PM MT):
- Standard: Wednesday, December 16
- Priority: Friday, December 18
- Expedited: Sunday, December 20
- Personalized bags: Wednesday, December 9, any shipping method
Standard Shipping, $9.95. USPS Ground Advantage, 3–6 business days after processing.
Priority Shipping, $19.95. USPS Priority Mail, 2–3 business days after processing. Estimated by USPS, not guaranteed.
Expedited Shipping, $49.95. FedEx 2Day, delivered 2 business days after your order ships. Orders placed by 1 PM MT Monday–Friday may ship the same day; personalized items ship after their production time. Street addresses in the contiguous US only: no PO boxes, Alaska or Hawaii.
Dec 17–18: Standard orders upgrade to Priority Mail free. Dec 19–20: every order ships FedEx 2Day at the Standard rate, guaranteed to arrive by December 24, or your shipping is refunded (personalized items not included).
After December 20, delivery by Christmas is not guaranteed; Priority and Expedited may arrive in time, but we can't promise it. Digital gift cards are delivered by email in minutes.
Please double-check your address. If a package comes back to us because of an incorrect address, reshipping is at the customer's expense.
Alaska and Hawaii ship USPS only and take a few days longer. We ship within the United States; for international orders, email talktous@otg247.com.
Bag Club members: your monthly bag ships free by USPS Ground Advantage.