Shipping Deadlines
December 13th: Last Day for Personalization
December 17th: Last Day for Standard Shipping
December 20th (By Noon MST): Last Day for Priority Shipping
Due to the high volume of holiday orders, your package may experience a slight shipping delay.
Frequently Asked Questions
Do I need a promo code?
No, our discounts are automatically applied at checkout.
Can I get a price adjustment on a prior order?
No, we will not be making any price adjustments for prior orders. Thank you!
Can I use a discount code during the sale?
No, we are unable to combine discounts.
When will I receive my order?
Order will ship per the shipping method chosen at check out; however, due to the high volume of holiday orders, your package may experience a slight shipping delay. We apologize for any inconvenience and are working hard to get your order delivered as quickly as possible. Please check your tracking information for the latest updates on your delivery.
What is the return policy?
Are there any products excluded from the sale?
The products that will be excluded from the sales are gift cards, bag club, Timo & Violet Collab Bag, and customization fees.
Is it possible that items could sell out?
YES, we suggest shopping early if there are specific things you want!
Can I cancel or modify my order after it was placed?
We are typically are unable to make changes once an order has been placed. If you have any questions, please email talktous@otg247.com.
Do sale discounts apply to bags in stores?
The sale is online only & is not applicable for in-store purchases.
If I place multiple orders, may I combine after they are placed?
Sorry, We are unable to combine orders.
Get in touch
Have questions about your order, or a general enquiry?