OTG|420 Shipping & Returns
We are currently only shipping internationally to Canada via DHL. If you are interested in another country, we will do our best to accommodate your request, please contact us at firstname.lastname@example.org.
In the event you are not satisfied, you may return or exchange your item.
OO Club items are final sale and cannot be returned for either refunds or exchanges.
Items should be returned in new sellable condition, unused in original packaging and with all tags attached. We may not accept merchandise that is not received in the above specified conditions.
Merchandise must be returned within 7 days from the day that you receive your order. After the 7-day return policy, returns can only be exchanged for credit. Exchanges must be made within 14 days of purchase.
To initiate a return, please e-mail us at email@example.com for a prepaid return label. If you feel an item is damaged, please send a picture or video. Please note we charge a flat-rate return shipping fee of $10 that includes return shipping and restocking. The fee will be deducted from your refund amount and refunds will be issued to your original payment method. You will be notified once your return has been approved and processed. Please allow for one or two billing cycles for a refund to appear on your statement.
If you purchased your products at a Stockist, you must return or exchange those products directly with the Stockist. We cannot offer refunds or exchanges on product not purchased online at www.otg420.com.